Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our website and services.

By accessing or using our services, you agree to be bound by these Terms.

2. Services

We provide custom software development, system design, and related digital services.

All solutions are:

• Custom-built
• Tailored to individual client requirements
• Subject to agreed project scope and specifications

We do not offer standardised packages unless explicitly stated.

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Participate in project discussions and approvals
• Respond in a timely manner to avoid delays
• Make payments in accordance with agreed terms

Delays in communication may impact delivery timelines.

4. Payments & Subscriptions

• Fees are agreed per project or on a recurring basis
• Subscription services are billed monthly unless otherwise agreed
• Payments are processed via PayFast

Payments are due within the agreed billing period as specified in the invoice or agreement.

We reserve the right to:

• Suspend services for overdue accounts
• Charge interest on late payments where applicable
• Terminate services after continued non-payment

All payments made are non-refundable unless otherwise agreed in writing.

5. Intellectual Property

Unless otherwise agreed:

• Final delivered systems are licensed to the client
• We retain ownership of underlying frameworks, tools, and reusable components
• We may reuse non-confidential components across projects

6. Support & Maintenance

Ongoing support may be provided under:

• Subscription agreements
• Separate maintenance contracts

The scope of support will be defined in the relevant agreement.

7. User Accounts

Clients are responsible for maintaining the confidentiality of their account credentials.

We are not liable for any loss or damage arising from unauthorised access due to failure to secure login details.

8. Third-Party Services

We may integrate third-party services, including Firebase, Google Cloud, and PayFast.

We are not responsible for:

• Downtime or failures caused by third-party services
• Changes to third-party systems or APIs

9. Warranty Disclaimer

All services and systems are provided "as is" without warranties of any kind, whether express or implied.

We do not guarantee that systems will be error-free, uninterrupted, or meet all expectations.

10. Limitation of Liability

We are not liable for:

• Indirect or consequential damages
• Loss of business, revenue, or data
• Issues caused by third-party systems

Our total liability is limited to the fees paid for the relevant service.

11. Confidentiality

Both parties agree to keep confidential information private and not disclose it without consent, unless required by law.

12. Termination

We reserve the right to:

• Suspend or terminate services for non-payment
• Terminate agreements where terms are breached

Clients may terminate services with written notice, subject to agreed contractual terms.

13. Changes to Terms

We may update these Terms from time to time. Continued use of services constitutes acceptance of updated terms.

14. Governing Law

These Terms are governed by the laws of South Africa.

15. Contact

For any questions regarding these Terms:

• Business Name: Veelix (Pty) Ltd
• Email:[email protected]