Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use your information to:

• Provide and manage our services
• Create and manage client accounts
• Process payments and subscriptions
• Communicate with you regarding your account or services
• Improve our systems and user experience
• Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell your personal information.

We may share information with:

• Trusted service providers (including Firebase, Google Cloud, and PayFast)
• Legal or regulatory authorities where required
• Internal team members for service delivery

All third parties are required to handle your data securely.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure authentication systems
• Encrypted connections (HTTPS)
• Access control and monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing in certain cases
• Withdraw consent where applicable

To exercise these rights, contact us at: [email protected]

8. Cookies

We may use cookies to:

• Improve website functionality
• Analyse usage patterns
• Enhance user experience

You can manage cookies through your browser settings.

9. Third-Party Services

Our services may integrate with third-party platforms such as:

• Firebase
• Google Cloud
• PayFast

These services have their own privacy policies and we are not responsible for their practices.

10. Data Breach and Security Incidents

In the event of a data breach or security incident, we will take reasonable steps to investigate, mitigate the impact, and notify affected parties where required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Business Name: Veelix (Pty) Ltd
• Email:[email protected]